Our Unique Approach
Our unique approach is underpinned by the philosophy of solution focus, positive psychology, emotional intelligence and the development of mindfulness to maximise potential.
Unlike conventional consultants we are solution focused, we believe that whatever the difficulty, there will always be times when the problem is less apparent or even absent altogether. We recognise that since the focus is directly on solutions, progress and action, and additional time is not spent dwelling on the problem, solution focused approaches bring about more immediate change.
We also believe that everyone is unique. Whether you are looking for coaching, consultancy, training or vocational rehabilitation, we will work closely with you to develop meaningful programmes that are designed for your needs.
We want you and your company to be the best it can be, to harness excellence, to excel and we are passionate about delivering your best hopes, whatever they may be.
We are all experienced facilitators of teams, groups and boards whether in a coaching or developmental/learning environment.
The Cutting Edge C-IQ System
Coaching using the cutting edge C-IQ system
C-IQ provides deep understanding about how every conversation has an impact – and as we learn about our conversational patterns, we are able to architect, deconstruct, and shape our conversations with others, one conversation at a time!
Conversational intelligence elevates oxytocin, the chemistry of connection, and lowers cortisol, the chemistry of fear and distrust. Understanding the Neuroscience of conversations and applying this wisdom inside of companies transforms individuals, teams, and organisations and opens up new pathways for mutual success.
Emotional Intelligence
Emotional intelligence (EI) – also written as emotional quotent (EQ) – is a measure of an individual’s emotional intelligence. Being high in EQ doesn’t mean you are always emotional – not at all! High EQ comes from being smart about and recognising emotions.
Psychologists, such as Mayer and Salovey, have researched this assumption and have concluded that EQ is equally, if not more, important than IQ when it comes to business performance.
This is because an individual with high EQ has good self-awareness, that is, they have an ability to understand their own thoughts and feelings and why they feel the way they do… They are good at checking themselves too, so that they can effectively choose the most appropriate behaviour for a given situation, rather than just respond with ‘instinct’. Their high EQ will also enable them to tune in with an awareness of others, what they think, feel and why.
Why bother with emotional intelligence in the workplace?
Research into EQ in the workplace is very persuasive. A study by Hunter, Schmidt and Judiesch (1990) set the scene for thousands of investigations into the economic value of EQ competencies. Their research showed that the higher someone’s EQ the more productive they are at work. They looked at superior performers in sales companies, who earned their companies 88 times their own salary as opposed to average performers who did not bring in enough revenue to even match their own annual salary. Studies of this nature have often been replicated and add to the overwhelming evidence for the cost benefits of having an emotionally intelligent workforce.
Our head coach at besthopes conducted research into the effectiveness of conversations. She found that with training in emotional intelligence, leaders are able to engage their staff more effectively and have an increased impact on the behaviour outcomes associated with higher levels of productivity.
How can emotional intelligence be increased?
The good news is that emotional intelligence is observable, measurable and quantifiable through emotionally intelligent behaviours. These behaviours can be learned by anyone motivated to improve their effectiveness.
At besthopes we use a verity of psychometric and self-report analysis of how individuals currently respond to various difficult situations and then tailor an individual development plan based on their current levels of emotional intelligence. Once someone becomes more aware of their behaviour patterns they can be coached and facilitated to create new options for themselves. Equally, they can identify what they are already doing well and choose to do more of it!
The benefits of emotional intelligence on morale are equally impressive. Sickness absence, low productivity, stress in the workplace and employee disengagement can often be attributed to development needs in the area of interpersonal emotional intelligence and as such can be overcome.
The besthopes team have years of consultancy experience which helps identify how increased emotional intelligence, on an individual and team level, can improve organisational culture, impact on the bottom line and create happy people who are much more likely to embrace a challenge and reach their potential.